SUMMARY: Extensive experience in technical and administrative writing for users, managers, and lawyers: for network software, and while in records management and teaching. Proven skills in analysis, presentation, and clarification; to facilitate training and decision making. Strengths in organization and web design.
Computer Skills: Fluent in FrameMaker, WebWorks Publisher, RoboHELP, Dreamweaver, Photoshop, HTML; and MS Access, Word, Excel, and FrontPage. Experience with Acrobat, Visio, PowerPoint, Linux, and Illustrator. Trained in, C, C++, and XML.
Immigrant City Archives, Lawrence, MA 3/2003 - Present
o Arranged and described 700+ records of a 150 year old church.
o Negotiated with church officials and local archives.
o Supervised and moved records to storage.
Technical Writer/Web Design
Entegrity Solutions, Corp. Nashua, NH 2000-2003
Improved and maintained
product documentation and web access.
o Clarified publications: Verified procedures, working with engineers and writers, and using software in three product lines. Used FrameMaker, WebWorks Publisher, and RoboHELP to update software installation and configuration guides, release notes, and technical notes.
o Reorganized existing documents. Sample at: http://support.entegrity.com/private/technotes/dcelinux/v21/install/install.pdf.
(I last worked on version 2.0, so there are factual changes, here in later versions.)
o Streamlined web site maintenance, using include files and templates. Maintained and designed web pages with Dreamweaver, Photoshop and FrontPage.
o Improved index page formats and directory structures.
o Researched trademarks.
CommercialWare, Inc. Natick, MA 2000
o Used FrameMaker, to update engineering documentation in PDF files.
BankBoston, Boston, MA 1993-2000
Improved use of records
classification tools to control costs, and make records accessible.
Supported outsourcing, acquisitions, cost analysis, computer conversion.
o Wrote purchasing procedures manual quickly for merger conversion.
o Wrote and implemented acceptance tests, procedures, and project plans.
o Initiated finding aids that helped classify 60,000 records cartons
o Provided cost analyses: helped move file room operations to less costly offsite vendor.
o Documented requirements and obtained high level signoffs, to reduce storage costs.
BankBoston, Boston, MA 1984-1993
Established records retention
schedule: Wrote, obtained legal review, distributed and trained.
o Reduced records storage by 20% and maintained that reduction by implementing a record retention schedule.
o Identified 10,000 records cartons from acquired banks making them both accessible and eligible for routine disposal
King Information Systems, Boston, MA 1983-1984
Identified and sorted records at client sites: made records accessible and eligible for routine disposal.
Teacher: History and English,
Jeffersonville-Youngsville Central School, Jeffersonville, NY 1982-1983
Instructed classes, encouraged
students, marked homework and evaluated.
Coached yearbook staff and edited.
MA: History: United States
since 1865, State University of NY at Albany -1978
Permanent Certification to teach Social Studies, NY state -1978
BA: History/Education: American History, State U. of NY at Buffalo-1972
Graduate courses: Archival and Records Management Methods: 8 hrs. U. Mass. Boston -1984
Grad courses: History, Ed. Law, 15 hrs. Statistics (undergrad) 3 hrs. St. U. Col. Oswego, NY -75
At BankBoston: Information Mapping and other writing courses, Spanish, Records Management.
Certificate: Web Design
and Development: U. Mass. Lowell 2001
Courses in C, C+ +, XML, and database design at U. Mass. Lowell. 2000 - 01
Resume in MS Word Portfolio